When to Use This Script:
- Vessel demurrage disputes
- Invalid or premature NORs
- Excessive time claimed at berth or anchorage
- Failure to account for laytime exceptions
- Unclear Statement of Facts (SOF) or missing documentation
Step 1: Open with Facts & Respect
Subject Line: Demurrage Claim – Request for Clarification
Email Body:
Hi [Owner’s Rep / Broker / Counterparty Name],
Thank you for submitting the laytime statement for [Vessel Name] / [Voyage ID].
We’ve reviewed the claim and have a few areas we’d like to clarify before proceeding to final settlement.
Step 2: Address the Issues Clearly
Here are the specific points we’d like to revisit:
Laytime Calculation Discrepancies
Based on our review of the Statement of Facts, we calculate total laytime used at [X] hours vs. the [Y] hours shown in your calculation. We’ve attached our detailed breakdown for comparison.
NOR Validity
The NOR appears to have been tendered while the vessel was [e.g., not within port limits / not ready in all respects].
Under Clause [X] of the charter party, this may impact when laytime legally commenced.
Exceptions to Laytime
The following delays may qualify as exceptions under Clause [Y] of the charter:
- Weather delays on March 4–6
- Terminal closure due to holiday on March 10
Despatch Entitlement (if applicable)
Our calculation also shows that loading was completed ahead of laytime by [X] hours. Please confirm whether despatch applies under Clause [Z].
Step 3: Offer a Path to Resolution
We’re confident we can align on a fair outcome. If helpful, we’re happy to jump on a quick call to walk through the points above.
Let us know how you’d prefer to proceed.
Best regards,
[Your Name]
[Your Title]
Haugen Consulting
BONUS: 3 Phrases That Shift the Conversation
- “We respectfully request a breakdown of the time periods considered as used laytime.”
- “According to the charter party, these hours may fall under exceptions.”
- “We’d like to align on the basis for laytime commencement, as it affects total demurrage claimed.”
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